[Nerd Vittles] Asterisk Call Queues: The Smarter Way to Manage Incoming Calls

Excerpt: "Ever wished you could screen incoming calls and route them to another person, or to an autoattendant, or to voicemail without the caller knowing what you're up to? Need a free Automatic Call Distribution (ACD) System for your business (with Elevator Music no less) that will balance incoming call workload among your employees? Ever wanted to prioritize incoming calls from different groups of callers? How about a simple way to access hidden features on your Asterisk system when you're away from your home or office?

Well, the latest Asterisk (1.2.x) now can do all of this without breaking a sweat... with Call Queues. And, with Asterisk@Home 2.5 and its included Asterisk Management Portal, you can build a complete Call Queue System in about half an hour."

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