Asterisk VoIP News

Thursday, March 02, 2006

Contact Center News: VoIP, Nuasis, SureWest, Unity4, Digium Asterisk PBX

Nuasis Corporation, which calls itself "the IP contact center company," announces the signing of a "major contract" with Southwest Gas Corporation.

The Nuasis NuContact Center was preferred by Southwest Gas, Nuasis officials say, "in part because of its ability to manage multiple contact center sites with a single software application." The system will be used to apply common rules, policies and resources across Southwest Gas locations.

Independent telecommunications holding company SureWest Communications announced operating results today for the quarter and year ended December 31, 2005. Total operating revenues grew from $211.8 million in 2004 to $218.6 million in 2005, yielding net income of $6.4 million in 2005 as compared to a loss of $1.1 million in 2004.

Unity4 will deploy Indosoft contact center technology in Sydney, Australia. The computer telephony backbone will be based on the Digium Asterisk PBX.

Indosoft will supply the Dialer technology, integrate a soft-phone into the Unity4 Agent Desktop and co-develop a contact center specific ACD architecture and GUI interface for Asterisk.

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